Refund Policy

Last updated: October 31, 2026

30-Day Practice Guarantee

30-Day Practice Guarantee: train with your plan on at least 7 different days in your first 30, and if it isn't helping, ask in Account and we refund everything you paid in those 30 days.

A day trained is any day with at least one exercise marked Got it, Halfway or Not yet in the app, by anyone at home, for any of your dogs. No screenshots, no videos, no forms.

How to ask

Tap "Ask for a refund" in Account, or write to info@treatstep.com from the email you used at checkout. We answer quickly and refund to the same card.

Billing errors

A billing error is always refunded in full, with no conditions: a double charge, a charge after a cancellation we confirmed, or a renewal charged without the reminder email.

European Union customers

You have a 14-day right of withdrawal, with the "Withdraw from contract here" button in Account. It is a legal right and it runs next to the 30-Day Practice Guarantee, never instead of it.

Your card statement

The charge appears on your card statement as Treatstep.

Canceling a renewal

You can cancel anytime online in one tap: in the app open Account and tap "Cancel renewal". A reminder email arrives before your first full-price renewal. You keep full access until the end of the period you paid for, you are not charged again, and your training log stays exportable until access ends. Printables and fridge sheets you already printed or saved stay yours.